Enterprise Customer Success (NA) (Remote)

São Paulo, Brasil | Customer Success | Full-time | Fully remote

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ABOUT INEVENT

InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.

WHO WE ARE
 
InEvent is a remote event tech company with InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team.

InEventers are a unique team, with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication.

ENTERPRISE CUSTOMER SUCCESS 
 
We are looking for people who are fascinated by customer experience, with the motivation to nurture relationships with InEvent customers and users. Working with the Enterprise team, you will be responsible to create and maintain a relationship with customer's accounts assigned to you. It is not only important to be an amazing instructor and communicator, but also an adaptable professional.
 
RESPONSIBILITIES:
 
  • Work and discuss strategies together with InEvent c-level suite.
  • Meet and support Fortune 500 companies continuous usage of InEvent product.
  • Develop a relationship with the event managers and marketing directors of these large companies.
  • Create scalable processes to serve customer segments as effectively and quickly as possible.
  • Work in partnership with InEvent marketing and product areas.
  • Be a part of a growing team, reporting to a Team Leader and Manager.
  • Give constant feedbacks to product development and support sales processes.

 

PRE-REQUISITES:
 
  • Fluent English to communicate and interact with customers around the world.
  • Fluent Spanish or French.
  • Flexibility to adapt to a different timezone, specially during training.
  • Experience in a SaaS company or startup.
  • Experience with Customer Success.
  • Very (very) resilient to learn continuously in a startup.
  • HTML and CSS knowledge are a plus!

PERKS:
 
  • Paid Time Off (PTO)
  • Language Learning Programs 
  • Annual Summits
  • Office Pack
  • Monthly Lunch days and activities.
  • Regular Nightly Happy Hours and Breakfast Club with Teammates
  • Monthly/Quarterly Challenges and Games with Prizes.
  • Birthday Gift and Work Anniversary Gifts

CONTRACT: This is a Permanent, Full-time position (40h per week), on an Independent Contractor status.

If you think this position is for you, bring along your personal notebook (Mac or Windows) and a mobile device (iOS or Android) and come work with us!

#Inspiration - To learn more about us and our values visit us here. 
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