Customer Success Analyst

São Paulo, State of São Paulo, Brazil | Happiness | Full-time | Fully remote

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ABOUT INEVENT

InEvent transforms enterprise events with digital technology. We are a B2B startup that develops intelligent solutions for virtual, in-person and hybrid events. Our software provides efficient marketing strategies and data collection. Our services include high-level management for the C-level suite and robust operational tools for analysts and managers.

 

OPENING: CUSTOMER SUCCESS

We look for people who are passionate about costumer experience and nurturing relations! Your daily goal will be to WOW InEvent's users and costumers with your guidance and support, but stay connected with your team. Your experience is not the most important factor here, but your will to learn and make it happen!

You will have the autonomy and the responsibility to:

  • Acknowledge the largest companies in Brazil and the main event's market players 

  • Work and discuss strategies together with InEvent C-level suite.

  • Travel across InEvent worldwide offices to create a standard operating procedure.

  • Meet and support Fortune 500 companies continuous usage of InEvent product.

  • Develop a relationship with the event managers and marketing directors of these large companies.

  • Create scalable processes to serve customer segments as effectively and quickly as possible.

  • Work in partnership with InEvent marketing and product areas.

  • Give constant feedbacks to product development and support sales processes.

 

IDEAL PROFILE

  • Fluent English and German to communicate and interact with customers around the world.
  • TOEFL IBT > 95 or CAE > C1 exams are desirable.
  • Flexibility to adapt to different timezones 
  • Passionate about talking to clients and working with technology
  • Motivation to solve problems and share new ideas
  • Know the importance of events and networking
  • Very (very) resilient to learn continuously in a startup!

 

ADDITIONAL SKILLS

  • Mastering another language will be one differential for vacancy and benefits (French, Italian, etc).
  • Knowledge in multiple third party software and integrations, such as Zapier, Marketo, Salesforce, etc .
  • Knowledge with technical terms, such as DNS, CNAME, etc.
  • Experience managing C-Level accounts, stakeholder identification, managing contracts
  • Experience with Customer Success at high-growth startups.
  • Experience training and/or presenting software programs
  • Availability for different timezones

 

OPENING DETAILS

Location: 100% remote.

Workload: 40 hours per week.

Equip: Your own notebook (MAC or Windows) and mobile.

Benefits: Salary + InEvent Perks + Office Pack for InEventers

Start: Immediate.