Customer Success Director

Worldwide | Customer Success | Full-time | Fully remote

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INEVENT CUSTOMER SUCCESS Director

InEvent is looking for hard-working people who want to join the innovation team responsible for WOWing customers at events, conventions and business training with transformative technology.

 

ABOUT INEVENT

InEvent is a B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.

 

OPENING: CUSTOMER SUCCESS DIRECTOR

We are looking for people who are fascinated by customer experience, with the motivation to nurture relationships with InEvent customers and users. The most important thing is not your experience, but your desire to learn and make it happen! You will have the autonomy and responsibility to:

  • Lead both the Customer Success SMB and Enterprise teams

  • Work and discuss strategies together with InEvent c-level suite.

  • Give constant feedback to product development and support sales processes.

  • Set the overall vision and strategic plan for the department's organization, focusing on driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements.

  • Drive customer outcomes, product adoption and customer experience

  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.

  • Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement

  • Build and lead world-class team:

  • Work closely with the sales management and Regional Directors to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., opportunities and risks)

  • Drive Account Growth Outcomes:

  • Understand each customer’s strategic goals and advertising tactics to make strategic

 

IDEAL PROFILE

  • Fluent English 

  • Interact with prospects at c-level meetings and provide live product demos.

  • Previous experience with Customer Success at high-growth startups.
  • Previous experience with account management at  SaaS company
  • Deeply analytical: use frameworks, data, and analytical tools to help structure the team’s thinking, facilitate alignment across multiple senior stakeholders, and reach insightful, actionable answers to challenging and ambiguous problems
  • Proven ability to develop strategies, translate them into initiatives and track successful delivery
  • Demonstrated ability to lead managers and successfully manage global, distributed teams across cultures, lines of business, and geographies 

 

OPENING DETAILS

Location: Remote

Workload: minimum 40 hours per week.

Benefits: Salary + InEvent perks

Start: Immediate.

 

HOW TO APPLY

Just send your data using this link: https://ineventapp.recruiterbox.com/jobs/fk0udap?source=

 

This is a continuous selection process, with an indeterminate end date.