Knowledge Growth Specialist

São Paulo, Brasil | Customer Success | Full-time | Fully remote

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ABOUT INEVENT

InEvent transforms enterprise events with digital technology. We are a B2B startup that develops intelligent solutions for virtual, in-person and hybrid events. Our software provides efficient marketing strategies and data collection. Our services include high-level management for the C-level suite and robust operational tools for analysts and managers.

 

OPENING: KNOWLEDGE GROWTH SPECIALIST

We look for people who are passionate about customer experience, nurturing relations and translation! Your daily goal will be to WOW InEvent's users and customers with the out-of-the-box material you produce. Your experience is not the most important factor here, but your will to learn and make it happen!

You will have the autonomy and the responsibility to:

  • Author and edit articles in English (mandatory) and another language such as German or Spanish.
  • Translate FAQ articles from English to German or Spanish.
  • Create content related to the InEvent imagery for specific articles (GIFs, images, etc).
  • Accompany and follow the priorities settled by the Team Leader.
  • Meet articles deadlines.
  • Work simultaneously with Help Docs, Trello and Slack.
  • Communicate clearly with other departments such as Product or Customer Success to ensure your content's precision.
  • Continuously improve your knowledge on the platform.
  • Contribute to the team's value and growth.

 

IDEAL PROFILE

  • Fluent English to communicate and interact with customers around the world.
  • TOEFL IBT > 95 or CAE > C1 exams are desirable.
  • Fluent German or Spanish.
  • Flexibility to adapt to different timezones .
  • Passionate about talking to clients and working with technology.
  • Motivation to solve problems and share new ideas.
  • Know the importance of events and networking.
  • Very (very) resilient to learn continuously in a startup!

 

ADDITIONAL SKILLS

  • Mastering another language will be one differential for vacancy and benefits (French, Italian, etc).
  • Knowledge with technical terms, such as DNS, CNAME, etc.
  • Experience with Customer Success at high-growth startups.
  • Experience training and/or presenting software programs.
  • Availability for different timezones.

 

OPENING DETAILS

Location: 100% remote.

Workload: 40 hours per week.

Equip: Your own notebook (MAC or Windows) and mobile.

Benefits: Salary + InEvent Perks + Office Pack for InEventers.

Start: Immediate.